Northitude – Terms & Conditions

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the relationship between Northitude registered office: 86-90 Paul Street, London EC2A 4NE (“we”, “us”, “our”) and any person or entity who purchases our products or services (“you”, “your”, “customer”).

1.2 By placing an order, creating an account, or otherwise using our website, mobile app, or other sales channels, you agree to be bound by these Terms.

1.3 If you do not accept these Terms, you must not use our services.

2. Definitions

Term Meaning

Product(s) Physical goods supplied by Northitude (e.g., handsets, accessories).

Service(s) Ongoing contractual services (e.g., mobile‑phone contracts, subscription plans).

Contract The combined agreement covering the Product(s) and Service(s) you purchase.

Cooling‑off period The statutory 14‑day right to cancel a distance contract (see Section 7).

Consumer An individual acting for private purposes, not for business.

Business Customer A person or entity purchasing for commercial purposes.

3. Ordering & Acceptance

3.1 All orders placed through our website, app, telephone, or authorised reseller constitute an invitation to treat.

3.2 We reserve the right to accept or decline any order at our discretion (e.g., stock unavailability, fraud suspicion).

3.3 Upon acceptance, we will send you an Order Confirmation via email.

4. Pricing & Payment

4.1 Prices are displayed in GBP (£) and include VAT where applicable.

4.2 The total price comprises the product price, any applicable delivery charges, and the agreed‑upon service fees (monthly, quarterly, etc.).

4.3 Payment must be made by the methods indicated at checkout (credit/debit card, PayPal, direct debit, etc.).

4.4 If a payment fails, we may suspend delivery of the Product(s) and/or provision of the Service(s) until payment is received.

5. Delivery & Risk

5.1 Delivery times are estimates only; we are not liable for delays caused by carriers, customs, or force‑majeure events.

5.2 Risk in the Product(s) passes to you on delivery (or on collection, if you pick up).

5.3 You must inspect the delivered goods promptly and notify us of any damage or shortage within 48 hours.

6. Returns & Refunds (Non‑Faulty Goods)

6.1 Cooling‑off right – You may cancel the Contract within 14 calendar days of receiving the Product(s) (see Section 7).

6.2 To cancel, you must:

a) Inform us in writing (email or online form);

b) Return the Product(s) in their original condition, packaging, and with all accessories.

6.3 Return‑shipping costs – If you cancel under the cooling‑off right, you are responsible for the reasonable cost of returning the Product(s) unless we have expressly stated otherwise before purchase.

6.4 Once we receive the returned Product(s) (or satisfactory evidence of return), we will issue a refund within 14 days using the same payment method you used for the original purchase. The refund includes the product price and standard delivery charges, but not any optional fast‑delivery fees you selected.

7. Faulty or Mis‑described Goods

7.1 If a Product is faulty, not as described, or does not match the specifications advertised, you have the right under the Consumer Rights Act 2015 to:

Request a repair or replacement (free of charge); or

Reject the Product and obtain a full refund (including reasonable return‑shipping costs).

7.2 You must notify us of the fault within a reasonable time (normally 30 days of receipt). After that, you may still claim a repair or replacement, but a refund may be reduced to reflect usage.

8. Service Terms & Early Termination

8.1 The Service component (e.g., a 12‑month mobile contract) begins on the date specified in the Order Confirmation.

8.2 If you retain the Product after the cooling‑off period, you are bound by the Service contract for its full term, unless you terminate early in accordance with Clause 8.4.

8.3 Early termination may incur a fee, which must be clearly disclosed before you place the order (e.g., “£XX early‑termination charge if you cancel before month 12”).

8.4 To terminate early, you must submit a written notice to us. We will calculate any applicable early‑termination charge and invoice you accordingly.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Northitude shall not be liable for:

Indirect, consequential, or punitive damages;

Loss of profit, revenue, or data;

Any loss arising from misuse of the Product(s) or Service(s).

9.2 Our total aggregate liability for any claim arising out of or relating to these Terms shall not exceed the total amount you have paid to us for the specific order in dispute.

10. Intellectual Property

10.1 All trademarks, logos, designs, and content on our website and in our marketing materials are the property of Northitude or its licensors.

10.2 You may not reproduce, modify, distribute, or create derivative works without our prior written consent.

11. Privacy & Data Protection

11.1 We process your personal data in accordance with our Privacy Policy (available at [INSERT PRIVACY POLICY URL]).

11.2 By accepting these Terms, you consent to such processing for order fulfilment, billing, and related communications.

12. Governing Law & Jurisdiction

12.1 These Terms are governed by the laws of England and Wales.

12.2 Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

13.1 We may amend these Terms from time to time. Any material change will be posted on our website with a revised “Last Updated” date, and we will notify existing customers by email where appropriate.

13.2 Continued use of our services after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Northitude Ltd

Address: 86-90 Paul Street, London ECA2 4NE

Email: hello@northitude.com